Privacy Policy
How Radiant Electrical & Plumbing Services collects, uses, and protects your information.
Your privacy matters to us. This policy explains what we collect through our website, how we use it, and the choices you have.
Information We Collect
When you submit a form on our website, we collect the information you provide directly: your first name, last name, email address, phone number, the type of service you need, and a description of your issue or project. If you check the SMS consent box, we also record your opt-in to receive text messages.
How We Use Your Information
We use the information you submit to respond to your request, schedule service, provide an estimate, and communicate with you about your project. We may also use your contact details to follow up after a service visit or to send service-related reminders you have agreed to receive.
Text Message (SMS) Consent
If you check the SMS consent box on our form, you agree to receive text messages from Radiant EPS about your service request. Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to opt out at any time. Your mobile number and your text opt-in consent are not shared with or sold to third parties for marketing purposes.
How We Share Information
We do not sell your personal information. We may share your information with service providers who help us operate our business (such as scheduling or communications tools), and we may disclose it when required by law or to protect our rights. Any such provider is limited to using your information only to perform services on our behalf.
Data Retention and Deletion
We keep your information for as long as needed to provide service and respond to your requests, and afterward only as long as required by law or for legitimate business recordkeeping. You may request deletion of your personal information at any time by contacting us using the method below, and we will remove it where we are not legally required to retain it.
Your California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we collect about you, the right to request deletion of that information, the right to opt out of the sale or sharing of your personal information, and the right not to be discriminated against for exercising these rights. We do not sell your personal information. To exercise any of these rights, contact us using the method below.
Security
We take reasonable measures to protect the information you submit. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or want to request access to or deletion of your personal information, call us at 916-821-4167 or submit a request through our contact page.
Questions about your privacy? We're happy to help.
Call 916-821-4167